Refund policy

Refund and Return Policy

We want you and your pup to have a great experience with Gentle Buddy. If something is not right, we are here to help. This policy explains how returns and refunds work so you always know what to expect.

30 Day Satisfaction Promise

If you are not satisfied within 30 days, contact us and our support team will guide you through the next steps. We ask that you reach out to us first so we can help troubleshoot or resolve any issues quickly.

Email: help@gentlebuddy.com

Eligibility for Returns

To request a return, please contact us first. Returns must be approved before being sent back.

To be eligible, the item must be returned in its original packaging. You will need your order number or proof of purchase.

Items sent back without approval cannot be accepted.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us right away. We will evaluate the issue and make it right.

Conditions and Exceptions

Certain products cannot be returned, including:

Opened consumable items
Perishable goods
Custom or personalized products
Gift cards

If you have questions about your item, contact us and our team will review your situation individually.

Exchanges

If you need a different item, the quickest method is to contact us so we can review the issue and guide you through the correct option. In most cases, a replacement can be arranged without requiring a full return.

Refund Processing

Once your return is received and inspected, we will notify you regarding approval. Approved refunds are issued to your original payment method. Please allow time for your bank or credit card provider to complete the posting of the refund.

If you choose a refund option that does not require returning the item, processing may be faster. Your support agent will provide the amount and timeline during your request.

If you do not see the refund after the stated timeline, please contact us at help@gentlebuddy.com so we can assist you.

Support

Your satisfaction is important to us. If you have questions about returns, refunds, or how to use Gentle Buddy, our team is here to help.